Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Payment FAQs

1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.

1). Credit Card.

including Visa, MasterCard, JCB, Discover and Diners.

2). PayPal.

The most convenient payment method in the world.

3). Debit Card.

including Visa, MasterCard, Visa Electron.

6.Why am I being asked to "Verify" my payment?

For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.

Shipping FAQs

1. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

4. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

6. Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

7. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

8. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

9. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

10. If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

11. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

12. What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

13. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

After Sales FAQs

1. How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

3. Under which circumstances would an item be able to be exchanged or returned?

We pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

4. Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

我們接受以下所有付款方式進行安全的網上支付：

1. 信用卡和借記卡。

包括 Visa、MasterCard、JCB、Discover 等。

2. PayPal。

您可以將您的 PayPal、信用卡、借記卡或銀行帳戶連接到 PayPal 以購買我們的產品。提交訂單後，您將被重定向到 PayPal 完成交易。

3. 通過 PayPal 付款的信用卡

通過 PayPal 付款的信用卡（Visa、MasterCard、JCB、Discover 和 Diners）。

4. 西聯匯款

請聯繫我們的支援中心獲取詳細信息。這是一種快速、可靠和安全的付款方式。

注意：使用西聯匯款支付後，請告訴我們以下信息。

1）10 位數控制號碼。

2）發送者姓名。

3）您發送的確切金額。

4）發送者地址。

5）您的送貨地址。

6）您的訂單號碼。

7）您發送的國家。

8）接收者姓名。

我們向全球幾乎每個國家提供運送服務，我們聘用了主要信任的國際運輸公司，以確保您的包裹快速安全地送達目的地。我們還為大多數目的地的所有產品提供免費統一運費。

訂單成功

當您成功下單後，您將收到我們的電子郵件確認。如果您對訂單有任何要求，請在商品進入處理階段之前盡快告知我們。

處理

注意：對於有多個商品的訂單，處理時間將基於處理時間最長的商品。

我們將對您的商品進行嚴格的質量控制，並確保它們在準備運送之前得到妥善包裝。我們很高興地宣布現在大多數訂單可以在24小時內發貨。請注意，少量訂單可能仍需要3-5個工作日，具體取決於庫存情況。

請注意，處理時間不包括在運送時間內。您收到訂單所需的總時間是處理時間+運送時間。如果您對訂單有任何問題，您可以提交工單至我們的支援中心以獲得進一步協助。我們專注的客服團隊將在24小時內與您聯繫。

運送

我們與主要國際運輸公司合作，提供不同的運送方式。

您可以在結帳過程中的訂單信息頁面上選擇您偏好的運送方式。

注意：在公共假期期間，製造商和快遞公司將限制其運作，可能會影響運送時間。儘管這不幸地超出我們的控制範圍，我們將盡力改善這個問題。

已交付

注意：對於追踪號碼，可能需要幾天時間才能在追踪網站上激活。如果信息不可用，請稍後再試。請放心，無論追踪網站更新與否，預估的運送時間都是有效的。

我們強烈建議客戶在結帳時購買追踪號碼和運送保險，以便在等待包裹送達時放心。

稅

請注意，所有包裹均從不同的倉庫發貨。我們的商品是未繳關稅發貨，因此根據您國家的海關和運送方式，可能會產生進口稅。您可以向當地海關辦公室查詢更多信息。

聯繫我們

如果在運送期間或收到商品後有任何問題，請隨時與我們聯繫，我們的客服代表將為您提供滿意的解決方案。

我們以嚴格的質量控制檢查自豪地提供優質產品。為了讓您更放心，我們還為每個訂單提供全面的30天退貨保證。放心購買，享受一次愉快的購物體驗！

可退貨物品

可以在收到後30天內退貨/退款或換貨的物品必須符合以下標準：

1. 在到達時損壞/破損或弄髒的有瑕疵物品。

2. 收到尺寸/顏色不正確的物品。

3. 未清洗、未穿著和未使用的物品，在收到後30天內未達到您的期望。

不可退貨物品

我們將不接受以下情況的退貨：

1. 超出30天保修時間範圍的物品。

2. 已清洗、已穿著、已使用或被誤用的物品。

備註：所有退貨必須經我們的團隊通過支援中心授權。未附有退貨商品表（RMA）的退貨物品將不被接受。

退貨流程和時間範圍

請仔細遵循我們的退貨流程以減少任何延遲：

1. 如果您的物品可以退貨（見上文），請在我們的支援中心提交工單，說明您的：

訂單號碼

產品名稱

退貨原因

2. 我們的客戶服務團隊將在24小時內回應您的請求，並為您提供一份退貨商品表（RMA）以及我們的退貨地址。

3. 請根據我們在RMA表上的指示退回物品，並以追踪號碼和有效的退貨收據形式發送給我們退貨證明。

4. 一旦我們收到退回的物品，我們將通過電子郵件通知您，並在3天內安排換貨或退款。

請允許我們的售後團隊在3-6個工作日內處理您的請求。之後，請注意以下退款時間：

對於信用卡退款，請允許7-14個工作日進行交易處理。

對於PayPal退款，請允許最多48小時交易顯示在您的帳戶中。

對於錢包退款（商店信用），請允許24小時更新您的帳戶。

退貨運費和地址

我們旨在提供符合所有忠實客戶利益的服務。我們所有其他全球客戶可以退回我們的倉庫。請在退回物品之前始終通過提交工單與我們聯繫，以獲得相關地址的R.M.A表（退貨授權）。

1. 所有運費由客戶承擔。這包括退貨或換貨的運費。運費不予退款。

2. 請聯繫您當地的郵局確認實際的退貨運費。我們建議您使用最便宜的掛號航空郵件方法。