Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Payment FAQs

1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.

1). Credit Card.

including Visa, MasterCard, JCB, Discover and Diners.

2). PayPal.

The most convenient payment method in the world.

3). Debit Card.

including Visa, MasterCard, Visa Electron.

6.Why am I being asked to "Verify" my payment?

For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.

Shipping FAQs

1. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

4. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

6. Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

7. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

8. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

9. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

10. If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

11. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

12. What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

13. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

After Sales FAQs

1. How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

3. Under which circumstances would an item be able to be exchanged or returned?

We pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

4. Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

安全なオンライン支払いのために、以下の支払い方法をすべて受け付けています：

1. クレジットカード＆デビットカード。

Visa、MasterCard、JCB、Discoverなどを含む。

2. PayPal。

PayPal、クレジットカード、デビットカード、または銀行口座をPayPalに接続して、製品の購入ができます。 注文を送信した後、PayPalにリダイレクトされて取引を完了する必要があります。

3. PayPal経由のクレジットカード

PayPal経由のクレジットカード（Visa、MasterCard、JCB、Discover、Diners）。

4. ウェスタンユニオン

詳細についてはサポートセンターまでお問い合わせください。 速く、信頼性があり、安全な支払い方法です。

注意：ウェスタンユニオンを使用して支払いを完了した後、以下の情報をお知らせください。

1）10桁のコントロール番号。

2）送信者の名前。

3）送金額。

4）送信者の住所。

5）配送先の住所。

6）注文番号。

7）送信元の国。

8）受取人の名前。

私たちは世界中のほぼすべての国に配送しています。主要で信頼できる国際キャリアのサービスを利用して、お荷物が迅速かつ安全に目的地に到着するようにしています。また、ほとんどの目的地へのすべての製品に対して無料の一律送料を提供しています。

注文成功

注文が正常に完了すると、当社から確認メールを受け取ります。注文に関するリクエストがある場合は、アイテムが処理段階に入る前にできるだけ早くお知らせください。

処理

注意：複数のアイテムを含む注文の場合、処理時間は処理時間が最も長いアイテムに基づいています。

アイテムに厳格な品質管理を実施し、出荷の準備をする前に適切に梱包されていることを確認します。ほとんどの注文が24時間以内に出荷されることをお知らせできることを嬉しく思います。在庫状況に応じて、一部の注文は引き続き3〜5営業日かかる場合がありますので、ご了承ください。

処理時間は配送時間に含まれていないことに注意してください。注文を受け取るまでにかかる合計時間は、処理時間+配送時間です。注文に問題がある場合は、サポートセンターにチケットを提出して追加の支援を受けることができます。専任のCSチームが24時間以内にお問い合わせいただきます。

配送

主要な国際配送会社と提携して、さまざまな方法を提供しています。

チェックアウトプロセス中の注文情報ページで、お好みの配送方法を選択できます。

注意：製造業者や宅配業者は祝日中に業務を制限する場合があるため、配送時間が影響を受けることがあります。残念ながら、これは私たちのコントロールを超えたものですが、この問題を改善するために最善を尽くします。

配達

注意：追跡番号については、追跡ウェブサイトでアクティブになるまで数日かかる場合があります。情報が利用できない場合は、後で再試行してください。追跡サイトの更新に関係なく、推定配送時間が有効であることを安心してください。

お客様がパッケージを待っている間に安心感を持つために、チェックアウト時に追跡番号と配送保険を購入することを強くお勧めします。

税金

すべてのパッケージは異なる倉庫から発送されています。当社のアイテムは未納税で発送されており、お客様の国の税関や配送方法によっては輸入税が発生する可能性があります。詳細については、地元の税関にお問い合わせください。

お問い合わせ

配送時間中や商品を受け取った後に問題が発生した場合は、お気軽にお問い合わせください。カスタマーサービス担当者が満足のいく解決策を提供します。

製品の品質には厳格な品質管理チェックがあり、自信を持っています。さらに安心してお買い物いただくために、すべての注文に対して包括的な30日間の返品保証も提供しています。安心して購入し、素晴らしいショッピング体験をお楽しみください！

返品可能なアイテム

受け取ってから30日以内に返品/返金または交換が可能なアイテムは、以下の基準に従う必要があります：

1. 到着時に故障、破損、または汚れたアイテム。

2. サイズ/色が間違って受け取られたアイテム。

3. 30日以内に期待に応えない未洗濯、未着用、未使用のアイテム。

返品不可なアイテム

以下の条件では返品を受け付けません：

1. 30日の保証期間外のアイテム。

2. 洗濯、着用、使用、または誤用されたアイテム。

注意：すべての返品は、サポートセンターを通じて弊社チームによって承認される必要があります。返品アイテムには返品商品フォーム（RMA）がない場合は受け付けられません。

返品手続きと期間

遅延を最小限に抑えるために、返品手続きに注意してください：

1. アイテムが返品可能な場合（上記参照）、サポートセンターでチケットを提出して以下を記載してください：

注文番号

製品名

返品理由

2. 弊社カスタマーサービスチームがリクエストに24時間以内に対応し、返品商品フォーム（RMA）と返品先住所を提供します。

3. RMAフォームの指示に従ってアイテムを返送し、トラッキング番号と有効な返品受領書の形で返送証拠を送信してください。

4. 返品アイテムを受け取った後、3日以内に返品または返金を手配し、メールでお知らせします。

アフターセールスチームがリクエストを処理するのに3〜6営業日かかることをご了承ください。その後、以下の返金期間に注意してください：

クレジットカードの返金には、取引処理に7〜14営業日かかります。

PayPalの返金には、取引がアカウントに表示されるまで最大48時間かかります。

ウォレットの返金（ストアクレジット）には、アカウントが更新されるまで24時間かかります。

返品送料と住所

すべての忠実なお客様に利益をもたらすサービスを提供することを目指しています。世界中の他のお客様はすべて弊社の倉庫に返品できます。アイテムを返品する前に必ずお問い合わせください。関連する住所を含むR.M.Aフォーム（返品商品認証）を取得するためにチケットを提出してください。

1. すべての送料はお客様の負担となります。これには返品または交換の送料も含まれます。送料は返金されません。

2. 実際の返品送料を確認するために地元の郵便局にお問い合わせください。利用可能な最も安い登録航空便を使用することをお勧めします。