Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions:

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information:

- The product(s) that you are interested in

- The exact order quantity for each product

- Your desired timeframe

- Any special packing instructions, e.g. bulk packing without product boxes

Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Payment FAQs

1. What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

5. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

We accept credit card, PayPal, etc, as the payment methods.

1). Credit Card.

including Visa, MasterCard, JCB, Discover and Diners.

2). PayPal.

The most convenient payment method in the world.

3). Debit Card.

including Visa, MasterCard, Visa Electron.

6.Why am I being asked to "Verify" my payment?

For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.

Shipping FAQs

1. How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3. When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

4. Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

5. Why is the shipping cost on some items so expensive?

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.

6. Does the product price include the shipping price?

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

7. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

8. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

9. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

10. If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges.

11. If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

12. What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

13. After payment has cleared, how long do I wait until my order is sent out?

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

After Sales FAQs

1. How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name and color

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. All returned items must have an RMA number. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information.

The return or RMA process can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

3. Under which circumstances would an item be able to be exchanged or returned?

We pride ourselves in the quality and fit of our clothes. All the Women's Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment-it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.

Please note:

All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.

4. Where do I return the item?

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

نحن نقبل جميع وسائل الدفع التالية للدفع الآمن عبر الإنترنت:

1. بطاقة الائتمان وبطاقة الخصم.

بما في ذلك فيزا، ماستركارد، جي سي بي، ديسكفر، إلخ.

2. باي بال.

يمكنك ربط حساب باي بال الخاص بك، ببطاقة الائتمان، بطاقة الخصم أو حساب البنك بباي بال لشراء منتجاتنا. بعد تقديم طلب، سيتم توجيهك إلى باي بال لإكمال العملية.

3. بطاقة الائتمان عبر باي بال

بطاقة الائتمان عبر باي بال (فيزا، ماستركارد، جي سي بي، ديسكفر ودينرز).

4. ويسترن يونيون

يرجى الاتصال بنا في مركز الدعم للحصول على التفاصيل. إنها وسيلة دفع سريعة وموثوقة وآمنة.

ملاحظة: يرجى إخبارنا بالمعلومات التالية بعد دفعك باستخدام ويسترن يونيون.

1) رقم التحكم المكون من 10 أرقام.

2) اسم المرسل.

3) المبلغ الدقيق الذي أرسلته.

4) عنوان المرسل.

5) عنوان الشحن الخاص بك.

6) رقم طلبك.

7) البلد الذي ترسل منه.

8) اسم المستلم.

نشحن إلى جميع أنحاء العالم تقريبًا إلى كل بلد عبر العالم ، نستخدم خدمات الناقلين الدوليين الرئيسيين والموثوقين لضمان وصول طردك إلى وجهتك بسرعة وبأمان. نحن نقدم أيضًا شحن بسعر ثابت مجاني على جميع منتجاتنا إلى معظم الوجهات.

تم الطلب بنجاح

بعد أن قمت بوضع طلبك بنجاح ، ستتلقى تأكيدًا عبر البريد الإلكتروني منا. إذا كان لديك أي طلبات لطلبك ، يرجى إعلامنا في أقرب وقت ممكن قبل دخول العنصر الخاص بك في مرحلة المعالجة.

معالجة

ملاحظة: في الطلبات التي تحتوي على أكثر من عنصر واحد ، سيتم استناد وقت المعالجة إلى العنصر الذي يحتوي على أطول وقت معالجة.

سنقوم بإجراء عمليات مراقبة الجودة الصارمة على عناصرك وضمان تعبئتها بشكل صحيح قبل تجهيزها للشحن. يسعدنا الإعلان عن أن الآن يمكن شحن معظم الطلبات خلال 24 ساعة. يرجى ملاحظة أن كمية صغيرة من الطلبات قد تحتاج لا تزال بين 3-5 أيام عمل اعتمادًا على توافر المخزون.

يرجى ملاحظة أن وقت المعالجة لا يشمل وقت الشحن. الوقت الإجمالي الذي سيستغرقه استلام طلبك هو وقت المعالجة + وقت الشحن. إذا كان لديك أي مشاكل مع طلبك ، يمكنك تقديم تذكرة إلى مركز الدعم الخاص بنا للحصول على مساعدة إضافية. سيتصل فريق خدمة العملاء المخصص بنا بك خلال 24 ساعة.

الشحن

شركاؤنا مع شركات شحن دولية رئيسية لتقديم طرق شحن مختلفة.

يمكنك اختيار طريقة الشحن المفضلة لديك على صفحة معلومات الطلب أثناء عملية الخروج.

ملاحظة: قد يتأثر أوقات الشحن خلال العطلات العامة حيث سيقوم الشركات المصنعة وشركات الشحن بتقليل عملياتهم خلال هذه الأوقات. على الرغم من أن هذا للأسف خارج عن سيطرتنا ، سنبذل قصارى جهدنا لتحسين هذه المشكلة.

تم التوصيل

ملاحظة: بالنسبة لأرقام التتبع ، قد يستغرق بضعة أيام قبل أن تصبح نشطة على موقع التتبع. إذا لم تكن المعلومات متاحة ، يرجى المحاولة مرة أخرى لاحقًا. يرجى أن تطمئن إلى أن الوقت المقدر للشحن صالح بغض النظر عن تحديثات موقع التتبع.

نوصي بشدة بأن يقوم العملاء بشراء رقم تتبع وتأمين الشحن أثناء الخروج للحصول على راحة البال أثناء انتظار طردهم.

الضريبة

يرجى ملاحظة أن جميع الطرود تتم شحنها من مستودعات مختلفة. تتم شحن عناصرنا بدون دفع الرسوم الجمركية وبالتالي قد تحدث ضريبة استيراد اعتمادًا على جمارك بلدك وطريقة الشحن. يمكنك التحقق مع مكتب الجمارك المحلي لمزيد من المعلومات.

اتصل بنا

إذا كانت هناك أي مشكلة خلال وقت الشحن أو بعد استلام العنصر ، فلا تتردد في الاتصال بنا ، سيقدم لك ممثلو خدمة العملاء لدينا حلاً مرضيًا.

نحن نفخر بجودة منتجاتنا مع وضع ضوابط صارمة لمراقبة الجودة. لنوفر لك الراحة الإضافية، نقدم أيضًا ضمان إرجاع لمدة 30 يومًا شامل لكل الطلبات. اشتر بثقة واستمتع بتجربة تسوق رائعة!

العناصر القابلة للإرجاع

العناصر التي يمكن إرجاعها/استردادها أو تبديلها خلال 30 يومًا من الاستلام يجب أن تتبع المعايير التالية:

1. العناصر التالفة التالفة أو المتسخة عند الوصول.

2. العناصر التي تم استلامها بالحجم/اللون الخاطئ.

3. العنصر(العناصر) غير المغسول(ة)، غير المرتدي(ن) وغير المستخدم(ة) التي لم تلبي توقعاتك خلال 30 يومًا من الاستلام.

العناصر غير القابلة للإرجاع

لن نقبل الإرجاع في الحالات التالية:

1. العناصر خارج إطار الضمان لمدة 30 يومًا.

2. العناصر المغسولة، المرتدية، المستخدمة أو المستخدمة بشكل غير صحيح.

ملاحظات: يجب أن يتم تصريح جميع الإرجاعات من قبل فريقنا عبر مركز الدعم. لن يتم قبول العنصر المُرجع دون نموذج إرجاع البضائع (RMA).

عملية الإرجاع والإطار الزمني

يرجى اتباع عملية الإرجاع لدينا بعناية لتقليل أي تأخيرات:

1. إذا كان العنصر الخاص بك قابلًا للإرجاع (انظر أعلاه)، يرجى تقديم تذكرة في مركز الدعم الخاص بنا مذكورًا فيها:

رقم الطلب

اسم المنتج

السبب في الإرجاع

2. سيقوم فريق خدمة العملاء لدينا بالرد على طلبك خلال 24 ساعة وتزويدك بنموذج إرجاع البضائع (RMA) بالإضافة إلى عنوان الإرجاع لدينا.

3. يرجى إعادة العنصر وفقًا لتعليماتنا على نموذج RMA وإرسال دليل الإرجاع على شكل رقم التتبع وإيصال الإرجاع الصالح.

4. بمجرد استلامنا للعنصر(العناصر) المُرجع(ة)، سنرسل لك بريدًا إلكترونيًا ونرتب تبادلًا أو استردادًا خلال 3 أيام.

يرجى السماح بين 3-6 أيام عمل لفريق ما بعد البيع لدينا لمعالجة طلبك. بعد ذلك، يرجى ملاحظة أوقات الاسترداد أدناه:

بالنسبة لاستردادات بطاقات الائتمان، يرجى السماح بين 7-14 يوم عمل لمعالجة العملية.

بالنسبة لاستردادات PayPal، يرجى السماح بما يصل إلى 48 ساعة لظهور العملية في حسابك.

بالنسبة لاستردادات Wallet (رصيد المتجر)، يرجى السماح بـ 24 ساعة لتحديث حسابك.

تكاليف الشحن وعنوان الإرجاع

نهدف إلى تقديم خدمات ستعود بالفائدة على جميع عملائنا المخلصين. يمكن لجميع عملائنا الآخرين في جميع أنحاء العالم إرجاع العناصر إلى مستودعنا. يرجى الاتصال بنا دائمًا قبل إعادة العناصر عن طريق تقديم تذكرة للحصول على نموذج R.M.A (تفويض إرجاع البضائع) مع العنوان المتعلق.

1. جميع رسوم الشحن على نفقة العملاء. وتشمل هذه الرسوم رسوم الشحن للإرجاع أو التبديل. لا تُسترد رسوم الشحن.

2. يرجى الاتصال بمكتب البريد المحلي للتأكد من رسوم الشحن الفعلية للإرجاع. نوصيك باستخدام أرخص طريقة بريد جوي مسجلة المتاحة.